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The Agile Master for Public Services is an immersive training programme, which blends theory and practical exercises to develop a thorough working knowledge of Agile and how it can be used to deliver complex change projects within the public sector.

This course will help you answer questions like

• How can you apply agile practices to the public sector environment?
• How can we work iteratively to remove uncertainty when dealing with complex problems?

At this point, we’d usually set out what people learn during the programme, but we run the training itself as an Agile project. Delegates take on the different roles within an Agile project and they choose what to work through and when (just like an Agile team – this will make sense when you do the training). Our experience is that this really helps to embed learning.

Public services provide support for some of the most vulnerable people in society. The problems they try to address are complex. The needs of people who use them are constantly changing. Keeping the needs of citizens at the heart of the design of services is a real challenge. A design- led approach can help respond to this challenge.

This training unpacks and applies the service design mindset, methods and tools.

What you can expect at the end of the training

• You understand the steps involved in doing user research
• You can apply user research to understand a problem from a resident or user’s perspective
• You can apply service design principles and practices to design impactful and meaningful solutions
• You understand how to test new solutions through prototyping
• You understand the basics of iterative improvement approaches
• You can communicate your proposals confidently to a wider group of stakeholders

The Agile Master for Public Services is an immersive training programme, which blends theory and practical exercises to develop a thorough working knowledge of Agile and how it can be used to deliver complex change projects within the public sector.

This course will help you answer questions like

• How can apply agile practices to the public sector environment?
• How can we work iteratively to remove uncertainty when dealing with complex problems?

At this point, we’d usually set out what people learn during the programme, but we run the training itself as an Agile project. Delegates take on the different roles within an Agile project and they choose what to work through and when (just like an Agile team – this will make sense when you do the training). Our experience is that this really helps to embed learning.

Public services provide support for some of the most vulnerable people in society. The problems they try to address are complex. The needs of people who use them are constantly changing. Keeping the needs of citizens at the heart of the design of services is a real challenge. A design- led approach can help respond to this challenge.

This training unpacks and applies the service design mindset, methods and tools.

What you can expect at the end of the training

• You understand the steps involved in doing user research
• You can apply user research to understand a problem from a resident or user’s perspective
• You can apply service design principles and practices to design impactful and meaningful solutions
• You understand how to test new solutions through prototyping
• You understand the basics of iterative improvement approaches
• You can communicate your proposals confidently to a wider group of stakeholders