All training
Overview of all our government transformation courses
Agile Training
Our Agile training programme equips your organisation to achieve better results, more social value, and crucially improve outcomes for your users.
Service Design Training
Service design training with a difference. Be amazed by a full simulation where you apply the training on a project so you really know how to do this stuff.
Change Skills Training
Understanding the needs of vulnerable community members with a complex range of problems requires a different kind of conversation.
Agile training
Introduction to Agile
The Introduction to Agile is a foundational course for the public sector, helping teams and leaders understand and apply Agile principles. You learn how to start delivering complex changes and drive meaningful improvements in your organisation through Agile practices.
Agile Master in Public Services
The Agile Master for Public Services is an immersive training programme. It blends theory and practical exercises to develop a thorough working knowledge of Agile. You learn how to use Agile to deliver complex change projects within the public sector. This is our flagship training with over 1,000 alumni.
Advanced Agile Facilitator
The Advanced Agile Facilitator is designed for those who’ve mastered Agile foundations and are looking to sharpen their facilitation skills. It equips you to bring clarity to complex challenges and support stakeholders in tough decisions. Engage in hands-on activities, theory, and reflective discussions to become a highly effective Agile facilitator.
Leading Agile Teams
Leading Agile Teams is tailored for those who’ve mastered Agile foundations and now lead projects.
This course equips you with a practical framework for adaptive leadership, guiding your teams to take ownership while you provide direction. Explore leadership styles, stakeholder engagement, and your role in Agile ceremonies.
This course equips you with a practical framework for adaptive leadership, guiding your teams to take ownership while you provide direction. Explore leadership styles, stakeholder engagement, and your role in Agile ceremonies.
Agile Team Dynamics
Agile Team Dynamics is designed for those in or joining an Agile team. This course delves into the challenges teams face, helping you understand why things can go wrong. Learn to form self-organising teams, solve problems collaboratively, and communicate effectively for successful Agile teamwork.
Service design training
Service Design for Public Services
This is a transformative course where you’ll engage in a full simulation, applying service design principles to real projects. Learn to create person-oriented services that improve lives, save money, and boost organisational effectiveness. Perfect for anyone aiming to drive meaningful change.
User Persona Development
Create vivid and engaging evidence-based user personas. Learn techniques to effectively communicate research findings, bringing user needs and behaviours to life. Build empathy and ensure human-centred decision-making in your projects through this hands-on, focused session.
Introduction to User Research
Introduction to User Research delves into the essential techniques for understanding user behaviour. Learn how to gather evidence that informs the design and delivery of effective, user-centred services. Perfect for anyone looking to create services that truly meet user needs.
Customer Journey Mapping
Want to know how to map residents’ experiences of your service from their perspective? You will learn to capture the steps they take, their emotions, and identify opportunities for improving future experiences through focused techniques and practical tools.
Service Blueprinting
This training programme guides you in creating a detailed map of your organisation's actions to meet residents' needs. Learn to visualise every step and decision, understand their impact on users, and identify areas for improvement using focused techniques and tools.
Change skills training
Core Conversations
Understanding the needs of residents with a complex range of problems requires a different kind of conversation. Working with nearly two hundred front-line experts from the public and voluntary sector in Newham during the pandemic, we co-created 9 (+1) principles for great Core Conversations.
Our range of training courses
Choose what suits you best
Inhouse training in classroom
- For groups
- With your colleagues
- At your location
- Focused on your practice
Inhouse training online
- For groups
- With your colleagues
- Virtual
- Focused on your practice
Open course online
- Individually or with colleagues
- Sharing with other public sector professionals
- In larger group
- Virtual
Open course in classroom
- Individually or with colleagues
- Sharing with other public sector professionals
- In larger group
- On location in London
Find your training the easy way!
It can be hard to decide which training is best for you. Or maybe you want something slightly different?
Don’t end up with second best – contact us for (free) tailor-made advice.
All the proof you need
“I thought the training was outstanding. You hit the mark across the board.”
Caroline PipeClinical Director at the Centre for Systemic Social Work 
“The training was interactive, engaging and energising. With plenty of space to think and learn together.”
Elaine PopeHead of Engagement, Culture & Organisational Development at Buckinghamshire Healthcare NHS Trust 
"I felt enthusiastic at the end of the training. We’ve learnt a lot over the past two days that I think that my colleagues would benefit from."
Will HoltChange and Improvement Project Manager London Borough of Brent 
"The course was responsive, immersive, fun and designed with public services and the Improvement & Change team in mind. I can’t wait to put the learning into practice and walk the talk."
Anna-Devi NagtalonCo-production practitioner for Newham’s Family Hub Network 
"An interactive learning experience with practical applications for everyone's work-life"
Sylvia WillmerHR Operations & Business Manager at Sport England 
"It felt like a safe and supported learning environment and we were encouraged to explore and share as a group, so it’s completely the opposite to how we usually learn ‘alone’."
Emily WormallProject Manager Transformation and Change Delivery at Nottinghamshire County Council 
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You will receive an invoice in the name of your organisation (if desired, with your order number)
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