Engage your community by building authentic connections
Understanding the needs of residents with a complex range of problems requires a different kind of conversation. Working with nearly two hundred front-line experts from the public and voluntary sector in Newham during the pandemic, we co-created 9 (+1) principles for great Core Conversations.
Who should attend
You might be:
- A voluntary and community sector worker
- A Local Government Officer working in a front-line service
- Someone working in an international humanitarian context
- A Councillor aiming to better understand the needs of their constituents
The Core Conversations training is for you, if:
- You want to enhance your ability to quickly build relationships
- You want to form a holistic understanding of the challenge at hand
- You want to co-create solutions to overcome your challenges
- You want to experiment with alternative approaches to having meaningful conversations
- You want to reflect on your own practice and learn from each other in a safe environment
Want to know more?
Do you have questions or would you like advice? Get in touch with Max!
Max - Consultant & Trainer
Costs
Inhouse training (group)
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Course contents
In the midst of the first coronavirus lockdown, Newham Council realised many of its residents were falling into deprivation. They were struggling to afford food and many were at risk of homelessness.
It was clear that people’s needs stretched far beyond getting access to a hot meal. They needed help applying for benefits, finding employment, support with their mental health, new clothes, accommodation, help with their visa status, and in many cases, all of the above.
The question was, when someone arrived at a foodbank, how could practitioners build the relationship needed to begin to understand the complex range of problems that weren’t visible on the surface?
To understand the needs of residents with complex problems, a different kind of conversation is required. Together with nearly two hundred front-line experts from the public and voluntary sector in Newham, we co-created 9 (+1) principles for great Core Conversations which are covered in our training.
Your benefits
- Our training is co-designed with the public sector.
- All our trainers have lived experience of using Change Skills in public sector organisations.
- Implement practical improvements to your own practice to take back to your organisation. Leave on the front foot, knowing exactly what to do next.
- Through the use of forum theatre and role plays, we enable you to experiment. Try alternative approaches to having meaningful conversations, reflect on your own practice, and learn from other delegates in a safe environment.
Expert trainers for government transformation
Max Goodall
About me
Max worked with nearly 200 frontline experts from the public and voluntary sector in Newham during the pandemic to co-create the principles for great Core Conversations.
Since then, Max has continued to develop and improve the training so that you get the most out of the session.
Lindsay Cook
About me
Lindsay brings her deep understanding of people to the forefront of this training.
Her background in Industrial Organisational psychology helps her share useful tips that can have a great impact on your interactions, ensuring you can better understand and address their needs by developing trust and relationships.
Dennis Vergne
About me
Dennis brings transformative value to this training with his deep expertise in organisational change. Collaborating with nearly 200 frontline experts during the pandemic, he co-created principles for developing more meaningful relationships with residents.
Dennis shares the importance of building trust so that you can better address residents’ needs.
Aaron Teater
About me
Aaron describes himself as a human-centered public servant passionate about improving services for citizens.
He is skilled at having meaningful conversations that help build relationships needed to create change, such as understanding the needs of residents living in temporary accommodation in Hackney to improve the council’s homelessness service.
What the training gives you in practice
Thorough knowledge
Recognise where you might go wrong in a difficult conversation with a resident and compare your current practices with peers working in similar roles.
Apply tomorrow
Implement at least three improvements to your own practice to take back to your organisation.
More impact
Be capable of exploring the residents’ queries holistically.
Build trust
Know how to build empathy when interacting with customers and acknowledge any unconscious bias that may exist.
What our fans say
Proven success
Our courses are proudly accredited by the Public Service Transformation Academy
Organisations we train(ed)
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